In Onondaga County, New York, a union has gone to court to stop an artificial intelligence tool from answering nonemergency calls at the county’s 911 center. The system handles routine calls, roughly a third of the center’s volume, and transfers suspected emergencies to human operators.
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In Onondaga County, New York, a union has gone to court to stop an artificial intelligence tool from answering nonemergency calls at the county’s 911 center. The system handles routine calls, roughly a third of the center’s volume, and transfers suspected emergencies to human operators.
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