Coverage dated December 19, 2023 to December 21, 2023

New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions

Headline from FOX 13 Tampa, from the development of Dec 20, 2023

Newest development Dec 22, 2023 · 2 reportsSiriusXM, facing a lawsuit, continues to break internet's unwritten law

Attorney General Letitia James’ office said that an investigation into customer complaints found that SiriusXM allegedly forced subscribers into lengthy interactions with agents trained to avoid accepting cancellation requests.

FOX 13 Tampa's own description from its feed. We collect headlines and these descriptions, not full articles; read the original reporting below.

Developments in this update

2 dated developments, oldest first, newest marked. Each is named by one outlet's own headline; open its reports to see every outlet that covered it.

  1. Names this update

    New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions

    Headline from FOX 13 Tampa ·

  2. Newest

    SiriusXM, facing a lawsuit, continues to break internet's unwritten law

    Headline from Digital Trends ·

Reports & sources

26 articles, oldest first.

  1. New York Post

    NY AG Letitia James sues SiriusXM: Service made it intentionally ‘hard to cancel subscriptions’ (opens New York Post)

    Published

    New York Post's feed description

    Attorney General Letitia James’ office said an investigation into complaints from customers found that SiriusXM forced subscribers to wait in an automated system before often lengthy interactions w…

  2. Courthouse News Service

    New York targets SiriusXM for ‘extremely difficult-to-cancel’ subscriptions (opens Courthouse News Service)

    Published

    Courthouse News Service's feed description

    According to the attorney general, some customers wait up to an hour just to speak to an agent — only to be offered options that only include cancellation as a last resort.

  3. WHDH Boston

    SiriusXM sued for allegedly trapping customers in unwanted subscriptions - Boston News, Weather, Sports (opens WHDH Boston)

    Published

    WHDH Boston's feed description

    New York (CNN) — SiriusXM is the target of a lawsuit from the New York attorney general’s office accusing the satellite radio company of trapping customers

  4. The Hollywood Reporter

    SiriusXM Subscription Cancellation Process Sparks New York Lawsuit (opens The Hollywood Reporter)

    Published

    The Hollywood Reporter's feed description

    A probe found that employees are allegedly trained to dissuade customers from canceling their subscriptions.

  5. Washington Times

    SiriusXM static: N.Y. attorney general sues radio station over trapping customers in subscription (opens Washington Times)

    Published

    Washington Times's feed description

    New York Attorney General Letitia James is accusing radio giant SiriusXM of trapping customers in subscriptions and intentionally making it tough to cancel.

  6. Forbes

    SiriusXM Sued By New York For ‘Bombarding’ Customers Who Try To Cancel Subscriptions (opens Forbes)

    Published

    Forbes's feed description

    SiriusXM joins Amazon and other services who’ve been sued for making it too hard to cancel subscriptions.

  7. Minneapolis Star Tribune

    New York sues SiriusXM, accusing company of making it deliberately hard to cancel subscriptions (opens Minneapolis Star Tribune)

    Published

    Minneapolis Star Tribune's feed description

    New York's attorney general filed suit Wednesday against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel their subscriptions.

  8. Fortune

    SiriusXM is sued by New York for its deliberately 'frustrating process' to cancel subscriptions including an 11.5 minute average wait on the phone (opens Fortune)

    Published

    Fortune's feed description

    The suit says the radio service makes customers wait in an automated system for agents who are trained to avoid accepting a request to cancel service.

  9. CNN

    SiriusXM sued for allegedly trapping customers in unwanted subscriptions (opens CNN)

    Published

    CNN's feed description

    SiriusXM is the target of a lawsuit from the New York attorney general’s office, accusing the satellite radio company of trapping customers in subscriptions and finding ways to prevent them from cancelling.

  10. Honolulu Star-Advertiser

    New York sues SiriusXM over allegedly making it hard to cancel (opens Honolulu Star-Advertiser)

    Published

    Honolulu Star-Advertiser's feed description

    NEW YORK >> New York’s attorney general filed suit Wednesday against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel their subscriptions.

  11. The Daily Caller

    New York AG Letitia James Sues Popular Radio Company For Allegedly Making Subscriptions Hard To Cancel (opens The Daily Caller)

    Published

    The Daily Caller's feed description

    New York Attorney General Letitia James sued SiriusXM Radio, Inc. on Wednesday for allegedly making it difficult to cancel paid subscriptions for their service.

  12. FOX 13 Tampa

    New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions (opens FOX 13 Tampa)

    Published

    FOX 13 Tampa's feed description

    Attorney General Letitia James’ office said that an investigation into customer complaints found that SiriusXM allegedly forced subscribers into lengthy interactions with agents trained to avoid accepting cancellation requests.

  13. NBC New York

    New York sues SiriusXM, says company deliberately makes subscriptions hard to cancel (opens NBC New York)

    Published

    NBC New York's feed description

    New York’s attorney general filed suit Wednesday against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel their subscriptions.

  14. KEYT Santa Barbara

    New York sues SiriusXM, accusing company of making it deliberately hard to cancel subscriptions | News Channel 3-12 (opens KEYT Santa Barbara)

    Published

    KEYT Santa Barbara's feed description

    New York sues SiriusXM, accusing company of making it deliberately hard to cancel subscriptions

  15. Digital Trends

    SiriusXM, facing a lawsuit, continues to break internet's unwritten law (opens Digital Trends)

    Published

    Digital Trends's feed description

    Sirius XM has long ignored a basic tenet of the internet — that it should be as easy to cancel a subscription as it is to sign up in the first place.

  16. 6ABC Philadelphia

    Lawsuit accuses SiriusXM of preventing cancelations, trapping customers in unwanted subscriptions (opens 6ABC Philadelphia)

    Published

    6ABC Philadelphia's feed description

    SiriusXM is the target of a lawsuit accusing the satellite radio company of trapping customers in subscriptions and finding ways to prevent them from canceling.

Identical headlines usually mean shared wire copy. They are counted as separate articles but are not independent confirmation.

New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions | Since Then