Coverage dated September 16, 2026

Macy's built an AI chatbot on Google's Gemini — and it's pulling in younger shoppers

Headline from The Oregonian

The "Ask Macy's" chatbot generates personalized product recommendations, styling ideas and related item suggestions from plain-language searches.

The Oregonian's own description from its feed. We collect headlines and these descriptions, not full articles; read the original reporting below.

Reports & sources

5 articles, oldest first.

  1. The Oregonian

    Macy's built an AI chatbot on Google's Gemini — and it's pulling in younger shoppers (opens The Oregonian)

    Published

    The Oregonian's feed description

    The "Ask Macy's" chatbot generates personalized product recommendations, styling ideas and related item suggestions from plain-language searches.

Identical headlines usually mean shared wire copy. They are counted as separate articles but are not independent confirmation.

Macy's built an AI chatbot on Google's Gemini — and it's pulling in younger shoppers | Since Then