Create account

Coverage dated October 23, 2026 to October 29, 2026

Apple's first foldable phone broke within hours, some owners say

Headline from CBS News, on the newest of 2 developments

"I didn't even make it through setup," one consumer said after his new iPhone Duo cracked shortly after he bought it.

CBS News's own description from its feed. We collect headlines and these descriptions, not full articles; read the original reporting below.

Developments in this update

2 dated developments, oldest first, newest marked. Each is named by one outlet's own headline; open its reports to see every outlet that covered it.

  1. Apple is investigating cracked screens on the iPhone Duo and replacing broken units

    Headline from Digital Trends ·

  2. Newest

    Apple's first foldable phone broke within hours, some owners say

    Headline from CBS News ·

3 reports not tied to one development ·

Read the reports

Reports & sources

22 articles, oldest first.

  1. Digital Trends

    Some iPhone Duo owners are reporting cracks around the hinge (opens Digital Trends)

    Published

    Digital Trends's feed description

    Deliveries of the iPhone Duo have started arriving to customers, and a small number of early owners are already reporting display defects with their units. As MacRumors first reported, several affected phones have developed cracks or bright lines along the inner screen, with the damage appearing nea…

  2. Engadget

    iFixit's teardown of the iPhone Duo shows potential causes for cracked screens (opens Engadget)

    Published

    Engadget's feed description

    iFixit's teardown of the iPhone Duo has arrived and it's especially interesting because of the device's complex folding display.

  3. CNET

    As iPhone Duo Cracked Screen Reports Surface, a New Teardown Shows a Possible Culprit (opens CNET)

    Published

    CNET's feed description

    In spite of its display issues, iFixit declares the iPhone Duo “the most repairable foldable” it’s ever tinkered with.

  4. ZDNet

    iPhone Duo screens are already cracking: What buyers need to know (opens ZDNet)

    Published

    ZDNet's feed description

    A handful of first-hand reports show similar damage, suggesting a bad batch of hinges. Here’s what to do if your Duo screen fails.

  5. Bloomberg

    Apple’s Foldable iPhone Duo Draws Early Complaints of the Screen Cracking (opens Bloomberg)

    Published

    Bloomberg's feed description

    The iPhone Duo, one of Apple Inc.’s biggest new products in years, is drawing a growing number of complaints from customers who say the foldable display cracked after just hours or days of use.

  6. Inc.

    Some iPhone Duos Are Already Cracking. Apple’s Response Offers Lessons for Every Business (opens Inc.)

    Published

    Inc.'s feed description

    So much hinges on how a company handles problems with a new product like Apple’s iPhone Duo.

  7. Digital Trends

    Apple is investigating cracked screens on the iPhone Duo and replacing broken units (opens Digital Trends)

    Published

    Digital Trends's feed description

    If you have an iPhone Duo with a defective screen, you should contact Apple support to get a replacement unit.

  8. Gizmodo

    The iPhone Duo Is 3 Days Old—And Screens Are Already Cracking (opens Gizmodo)

    Published

    Gizmodo's feed description

    Buyers around the world are experiencing the same odd disaster.

  9. Engadget

    Apple responds to reports of the iPhone Duo's inner display cracking (opens Engadget)

    Published

    Engadget's feed description

    Impacted users can contact AppleCare for a replacement.

  10. The Guardian

    iPhone Duo owners report cracks in Apple’s first foldable handset (opens The Guardian)

    Published

    The Guardian's feed description

    Company says small number of devices affected by display glitch after posts appear on Reddit and social media Owners of the new foldable iPhone are reporting cracks in the device’s screen, as Apple confirmed an issue with a “small number” of units.

  11. New York Post

    Apple addresses reports of cracked screens on $2K iPhone Duo just days after frenzied launch (opens New York Post)

    Published

    New York Post's feed description

    Apple has acknowledged a problem with the inner screens of its new $1,999 foldable iPhone Duo after customers reported cracks and bright lines appearing near the hinge.

  12. BBC News

    Apple says it will replace iPhone Duo handsets with screen problems (opens BBC News)

    Published

    BBC News's feed description

    Photos shared online showed faults appearing on the screens of Apple's first foldable device.

  13. Fortune

    Some iPhone Duo owners say Apple’s $1,999 foldable cracked within hours of unboxing—and a possible explanation has emerged (opens Fortune)

    Published

    Fortune's feed description

    Apple’s first foldable sold out in minutes and won strong reviews. Now Apple is replacing units whose inner screens crack along the fold, a teardown points to the hinge, and the stock is slipping.

  14. Latin Times

    iPhone Duo Screens Crack at the Hinge — Here's What's Breaking Inside Apple's Foldable (opens Latin Times)

    Published

    Latin Times's feed description

    Apple says a small number of iPhone Duo foldables have suffered inner-display failures near the hinge. A teardown points to a possible tolerance issue, while repair costs can reach $999.

  15. Cheddar

    Apple Responds as iPhone Duo Screen Failures Raise Concerns (opens Cheddar)

    Published

    Cheddar's feed description

    Apple is responding to reports from users who say the screens on its iPhone Duo devices are breaking, putting the company’s hardware durability under scrutiny.

  16. Financial Times

    Apple hit by ‘Crackgate’ outcry over iPhone Duo screen problems (opens Financial Times)

    Published

    Financial Times's feed description

    Claims of flaws in Big Tech company’s first foldable smartphone are a setback for new chief executive John Ternus

  17. Inc.

    Apple’s $2,000 iPhone Duo Is Cracking. The Company’s Response Gets 1 Thing Right (opens Inc.)

    Published

    Inc.'s feed description

    The company is taking care of customers who buy its most expensive iPhone.

  18. Insider

    Apple's iPhone Duo is getting roasted over screen cracks (opens Insider)

    Published

    Insider's feed description

    Social media is buzzing with memes over the iPhone Duo's T-shaped screen cracks, costly price point, and how it is made to be a distraction.

  19. Bloomberg

    Apple iPhone Duo’s Cracked Screen Takes Some Excitement Away From Launch (opens Bloomberg)

    Published

    Bloomberg's feed description

    The first-generation foldable has succumbed to a first-generation sort of defect

  20. CBS News

    Apple's first foldable phone broke within hours, some owners say (opens CBS News)

    Published

    CBS News's feed description

    "I didn't even make it through setup," one consumer said after his new iPhone Duo cracked shortly after he bought it.

  21. Pants on Fire News

    Apple’s Two Thousand Dollar Foldable iPhone Just Cracked and the Reason Should Terrify Every Buyer (opens Pants on Fire News)

    Published

    Pants on Fire News's feed description

    Apple just sold a brand new folding iPhone for two thousand dollars and promised a hinge built to survive years of folding. An early buyer says the screen cracked after six

  22. Fox News

    Apple confirms some iPhone Duo screen problems after launch (opens Fox News)

    Published

    Fox News's feed description

    Apple's iPhone Duo screens are cracking near the hinge just days after its $1,999 launch, and iFixit's CT scans may reveal what's going wrong.

Related updates

Separate coverage close to this update in time and subject.

Apple's first foldable phone broke within hours, some owners say | Since Then