Chick-fil-A is rejecting AI for drive-thru ordering, with CEO Andrew Cathy saying human interaction remains central to the fast-food chain's hospitality.
Chick-fil-A is refusing to hand its drive-thru lanes to artificial intelligence, even as some of the industry’s largest rivals race to let machines take the order. Chief executive Andrew Cathy told CNBC the privately held chain is exploring AI behind the scenes but will not use it to replace the emp…
Chick-fil-A is turning down artificial intelligence in its drive-thru lanes, choosing human employee interaction over automated order takers as competitors embrace voice technology. Chick-fil-A CEO Andrew Cathy told CNBC that the company wants to keep human hospitality at the heart of its drive-thru…
As businesses embrace artificial intelligence as a way of improving operational efficiency, one fast-food joint is putting its foot down. Chick-fil-A will not be among those integrating […]
When you pull into a fast-food drive-thru, does it matter whether a person or an automated voice takes your order? For Chick-fil-A, that personal connection is worth keeping. As other restaurant chains explore artificial intelligence to take orders, Chick-fil-A CEO Andrew Cathy says the company plan…
Chick-fil-A CEO Andrew Cathy says the company will keep humans, not AI, taking orders at its drive-thru lanes, setting it apart from competitors moving in the opposite direction.
As artificial intelligence rapidly moves into drive-thru lanes across America, Chick-fil-A is drawing a line in the technological sand: Some things still need a human touch. Chick-fil-A CEO Andrew Cathy says the restaurant chain does not intend to replace its human drive-thru order takers with voice…
In a fast-food landscape increasingly embracing AI, Chick-fil-A's CEO reaffirms the company's commitment to human-centric hospitality and its long-standing tradition of Sunday closures.
